Please click on one of the following topics for more information:
- Purchase Orders - Educational Institutes
- Contact Us
- Shipping & Delivery
- Technical Support
- Returns & Replacements
- Viewing Orders & Status
- Privacy & Security
- Sale Related Emails
- Updating Account Information
- Trading Hours / Business Days
- Payment & Pricing
- Our Key Business Details (ABN, etc)
- Terms of Service
Purchase Orders - Educational Institutes & Government Agencies
Purchase orders are welcome from educational institutes and government agencies. We provide Net Payment terms if needed. Please send us your purchase order via your .edu.au or .gov.au email to [email protected]
Private businesses can complete an account application form and place purchase orders once their account is provisioned.
Our fax number (email is preferred): (02) 4027 5808
Shipping & Delivery
All orders will be shipped via Australia Post / Startrack Express. We only ship to Australia and New Zealand. Your order will be shipped within one business day after we receive payment, providing the items are in stock.
Our domestic shipping rates start at:
- $6.95 eParcel Standard (2 to 4 days, tracked)
- $8.95 eParcel Express (1 to 2 days, tracked)
- $3 Economy Mail (Stamped "snail mail". No tracking/support available other than confirmation of dispatch)
International rates start at:
- $5.78 - Air Mail (3+ days, not tracked)
- $11.49 - Track and Pack (3+ days with tracking)
- $16.50 Express (2-5 days, tracked)
High-value orders could be subject to a signature on delivery (which may override your selection during checkout).
Pick Ups - if your postcode is nearby ours, then you'll be offered pickup during checkout. We will contact you by email when your order is ready to pick up - do not expect your order to be instantly available as we are a warehouse with a pick-and-pack routine (aka, we're not a shop front).
If Express Post takes longer than quoted: First of all, that's far from ideal! We can only refund up-to-the cost difference of a standard tracked service to the same location.
Returns & Replacements
Our merchandise is carefully packaged for shipment by our distribution team, however, we realise that damage during transit may occur despite these precautions. Please check all shipments when they are delivered for shortages or signs of damage. If you find a problem, reply to your order confirmation email. Even if the exterior cartons of your shipment appear undamaged, you should still unpack and examine the goods as soon as possible. Please do not dispose of any packing material until you have contacted us and are satisfied with your delivery.
Return postage is typically paid by the customer. Product faults that can't be confirmed might be subject to return postage at your cost in both directions.
If you have incorrectly ordered a product (that was not a backorder or a product that requires a lead time) we would be happy to exchange it for you within 14 days providing the item is in its original condition and has not be used. Reply to your order confirmation email to begin this.
A 15% restocking fee might be collected for returns, refunds or cancellations - this is assessed case by case.
Viewing Orders & Status
Order and payment confirmation will be sent to your email once your order has been received. An order despatch confirmation will be provided once your parcel has been shipped. If you chose a trackable shipment method then the tracking number will be included in the dispatch email.
Privacy & Security
We respect your privacy!
Sale Related Emails
We'll contact you by email after your order with the following automatic interactions:
- Order confirmation
- Order shipment
- Follow-up to ensure everything went fine / product feedback
Updating Account Information
You may update or change your shipping and personal contact details at any time. Please ensure these details are up to date at the time of purchasing. If your shipping details need to be amended after your order has been placed, please contact our team as soon as possible to ensure delivery to the correct address is possible.
Trading Hours / Business Days
We're an online store, so we take sales every day of the year!
We ship (dispatch) orders Monday through Friday (excluding NSW public holidays).
Phone support is available Mon-Fri 0800-1700 AEST (excluding NSW public holidays).
Email support is available 24/7. Expect a reply within 10 minutes during business hours.
Payment, Pricing & Promotions
All prices quoted are in Australian Dollars (AUD)
Core Electronics accepts Credit Card, PayPal and Direct Deposit as methods of payment.
Direct Deposit Account Details
Account Number: 945881716
Account Name: Core Electronics Pty Ltd
** When making a direct deposit please ensure you enter your Order ID to ensure the payment can be matched to your order **
If using PayPal, choose PayPal during checkout and follow the prompts.
Our Key Business Details
We also have our key business details available as a downloadable form.
Business Name: Core Electronics Pty Ltd
Mailing Address (normal mail/returns):
PO Box 37
Physical Address (pickup available - only by prior arrangement - see the "Pick Up" section above)
Unit 18, 132 Garden Grove Parade
ph +61 2 4058 2818